Three assessment criteria for resolving a protracted leadership conflict
Recently I came across a case in which three assessment criteria played a crucial role in resolving a long-standing leadership conflict. At TechSolutions BV, a medium-sized technology company, tensions arose within the Software Development department over a long period of time. Several employees had filed complaints about their manager, Mark Jansen, over a long period of time. The core of these complaints concerned three main points: intimidating behavior, belittling employees during team meetings and creating an unsafe working atmosphere. Several of the employees had requested a transfer to another department out of dissatisfaction. Because the problems had been going on for a long time, Mark had had several conversations with an internal coach last year. However, two complaints recently emerged again. Management decided to start a process in which three assessment criteria played a central role.