Usefulness questions in conflict resolution
Usefulness questions belong to the most popular progress-focused techniques. Here are two ways in which you, as a progress-focused mediator, can make them extra helpful in conflict resolution. Progress-focused principles and techniques are quite useful in conflict resolution. Some previous articles in which I provided some examples are here and here . A question which is particularly helpful is the usefulness question. It can be asked in roughly two types of ways. The first way of asking focuses on the most useful way the time can be spent during the conversation. For example, it can be asked as follows: "How do you think we can use our time today as useful as possible?" The second way of asking focuses on the desired outcome of the conversation. It can be asked as follows: "After our conversation, how would you notice it had been helpful to you? These two forms of usefulness questions can be asked in combination with each other in a conversation. They complement e...